Homeless Shelters & Rescue Missions

Master Guard Security understands the need to ensure a secure environment for Rescue Missions and Homeless Shelters while providing strict professional Security Officers whom at the same time treat the staff and guests with care and consideration. We know that these sites often have people experiencing street-level homelessness, chronic health and/or mental health concerns, substance use disorders, domestic and intimate partner violence, human trafficking, and/or other challenges. Our Security Officers are problem solvers, have empathy and the verbal de-escalation skills necessary to diffuse all confrontations in a professional manner; in order to maintain a safe and secure environment for guests, staff, volunteers, and emergency service personnel.

The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Our Security Officers monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to protect against theft and maintain security of premises.

Master Guard Security Officers can search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. We understand how important it is to treat every participant with equal dignity and professionalism every time they are screened.

Our Security Officers:

• Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed
• Observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
• Know location of fire exits, be prepared to assist participants in case of any emergency.
• Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
• Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons.
• Report all suspicious events to direct supervisor
• Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
• Answer telephones and take messages for clients and staff, monitor doors and greet visitors
• As required by the Program, assist shelter staff during provision of services to clients/participants, including meal preparation/serving, monitor and record client self-administration of prescribed medication, set-up for classes, meetings, recreation, and other Program events.
• Other duties that may arise to support the Program mission and goals.

Master Guard Security can help optimize security at the location by providing trained personnel and specialized equipment, such as:

• Metal detectors
• Body cams
• Communication technology
• Armed and/or Unarmed Security